Pine Peptides ships laboratory research products to eligible addresses within the United States. Please review this policy before placing an order.
Order Processing
Most orders are processed within one to two business days after payment confirmation. Orders placed on weekends or holidays will begin processing on the next business day.
Processing times may be longer during periods of high order volume, payment review, inventory verification, or circumstances outside our control.
U.S. Shipping
Pine Peptides currently ships within the United States where permitted by applicable laws and regulations. We do not currently offer international shipping.
Customers are responsible for confirming that products may lawfully be purchased, received, and possessed in their location. Pine Peptides may decline or cancel an order when shipping is restricted or raises legal, payment, fraud, or carrier concerns.
Shipping Methods and Delivery Times
Available shipping methods, estimated delivery times, and charges are displayed during checkout. Delivery estimates begin after an order has been processed and transferred to the carrier.
Delivery dates are not guaranteed. Weather, carrier delays, address issues, holidays, and other circumstances may affect delivery.
Shipping Charges
Shipping charges are calculated during checkout based on the destination, package details, and selected shipping method. Any applicable taxes will also be displayed before the order is submitted.
Temperature Controlled Shipping
Pine Peptides does not currently ship products with cold packs or other temperature controlled packaging.
Products requiring refrigeration are stored under controlled cold storage conditions before shipment. Customers should review the applicable product page and documentation and place delivered products under the recommended storage conditions promptly upon receipt.
Address Accuracy
Customers are responsible for providing a complete and accurate shipping address. Contact Pine Peptides immediately if an address correction is needed.
Address changes are not guaranteed after an order enters processing. Additional carrier or reshipping charges resulting from an incorrect or incomplete address may be the customer’s responsibility.
Tracking Information
A shipping confirmation email containing available tracking information will be sent after the order is dispatched. Tracking activity may take time to appear after the carrier receives the package.
Delayed or Lost Shipments
Pine Peptides does not control carrier operations and cannot guarantee delivery dates. Contact the carrier first if tracking shows a delay.
If a shipment appears lost or has not received a tracking update for an extended period, contact Pine Peptides at support@pinepeptides.com with your order number and tracking information.
Damaged or Incorrect Orders
Inspect your order promptly after delivery. Contact support@pinepeptides.com if an item arrives damaged or if you receive an incorrect product.
Include your order number, a description of the issue, and clear photographs of the package and affected item. Claims are reviewed according to the Refund Policy.
Contact Us
For questions about shipping, tracking, or an existing order, contact: