Effective Date: 09/11/2026
Last Updated: 09/11/2026
Pine Peptides respects your privacy. This Privacy Policy explains how we collect, use, disclose, and protect personal information when you visit our website, create an account, place an order, contact us, or otherwise interact with Pine Peptides.
Information We Collect
The information we collect depends on how you interact with the website.
Information You Provide
We may collect information you provide when you:
- Create or update an account
- Place or attempt to place an order
- Complete a contact form
- Request product or batch documentation
- Ask about product availability or bulk pricing
- Contact us by email or WhatsApp
- Request order or shipping support
This information may include:
- Name
- Email address
- Phone number
- Billing address
- Shipping address
- Account information
- Order number
- Purchase history
- Products and quantities ordered
- Communications with Pine Peptides
- Business or research organization information you voluntarily provide
- Research Use Only and age acknowledgments
Do not send medical records, patient information, health information, payment card numbers, passwords, or other sensitive information through our forms, email, or WhatsApp.
Payment Information
Payments are processed through third party payment providers. Pine Peptides may receive transaction details such as payment status, transaction number, billing information, and the payment method used.
Pine Peptides generally does not directly receive or store complete payment card numbers or card security codes. Payment providers process this information according to their own terms and privacy policies.
Information Collected Automatically
When you visit the website, Pine Peptides and its service providers may automatically collect information such as:
- Internet Protocol address
- Browser and device type
- Operating system
- Referring and exit pages
- Pages viewed
- Date and time of access
- Approximate location derived from an Internet Protocol address
- Shopping cart activity
- Account and session information
- Cookie identifiers
- Website interactions
- Technical and diagnostic information
How We Use Personal Information
Pine Peptides may use personal information to:
- Process, verify, fulfill, and ship orders
- Process payments, refunds, and store credits
- Send order confirmations, shipping updates, and account notices
- Create and manage customer accounts
- Confirm age and Research Use Only acknowledgments
- Respond to questions and support requests
- Provide requested product or batch documentation
- Communicate about product availability and bulk research orders
- Detect and prevent fraud, misuse, and security incidents
- Maintain and improve website performance
- Keep transaction, accounting, and tax records
- Enforce our policies and terms
- Comply with legal and regulatory requirements
- Analyze website traffic and usage
- Send marketing communications when requested and permitted
Cookies and Similar Technologies
The website may use cookies, pixels, local storage, and similar technologies to:
- Maintain shopping carts
- Keep customers signed in
- Remember website preferences
- Support checkout and payment processing
- Prevent fraud and unauthorized activity
- Measure website traffic and performance
- Understand how visitors use the website
Some cookies are necessary for the website to operate. Other cookies may support analytics or marketing, depending on the website’s configuration.
You can manage cookies through your browser settings and any cookie preference tool provided on the website. Blocking necessary cookies may prevent certain website features from functioning properly.
Google Analytics and reCAPTCHA
Pine Peptides may use Google Analytics to understand website traffic and visitor interactions. Google may collect information such as device details, browser information, approximate location, pages visited, and website activity.
The website may also use Google reCAPTCHA to help prevent spam, fraud, and automated submissions. Information collected through these services is processed according to Google’s applicable terms and privacy policies.
How We Disclose Personal Information
Pine Peptides may disclose personal information to service providers that assist with:
- Website hosting and maintenance
- WooCommerce store functionality
- Payment processing
- Fraud prevention
- Shipping and order delivery
- Email delivery
- Customer support
- Website analytics
- Data storage
- Information security
- Accounting, legal, and professional services
These providers may access information only as necessary to perform their services and meet their legal obligations.
Pine Peptides may also disclose information:
- To comply with applicable laws, regulations, subpoenas, court orders, or lawful government requests
- To investigate fraud, misuse, prohibited conduct, or security incidents
- To protect the rights, property, safety, or security of Pine Peptides, its customers, or others
- In connection with a merger, acquisition, financing, restructuring, sale of assets, or similar business transaction
- At your direction or with your consent
Shipping Providers
Pine Peptides may provide your name, shipping address, phone number, email address, and order delivery information to shipping carriers and related service providers. These companies use the information to process, track, and deliver orders.
WhatsApp Communications
When you contact Pine Peptides through WhatsApp, your communications and related information are also processed by WhatsApp and its affiliated providers under their own terms and privacy policies.
Do not send payment card details, passwords, medical information, patient information, or other sensitive information through WhatsApp.
Pine Peptides may retain WhatsApp communications when reasonably necessary to respond to an inquiry, provide support, document a transaction, prevent misuse, or comply with legal obligations.
Marketing Communications
Pine Peptides may send promotional emails when you request or consent to receive them.
You may unsubscribe by using the link included in a marketing email or by contacting support@pinepeptides.com.
Unsubscribing from marketing messages will not stop transactional messages concerning orders, accounts, payments, shipping, security, or customer support.
Data Retention
Pine Peptides retains personal information for as long as reasonably necessary to:
- Process and document transactions
- Maintain tax and accounting records
- Provide customer support
- Prevent fraud and misuse
- Resolve disputes
- Enforce agreements
- Comply with legal and regulatory obligations
Retention periods may vary based on the type of information and why it was collected. When information is no longer reasonably required, Pine Peptides may delete, anonymize, or securely dispose of it.
Information Security
Pine Peptides uses reasonable administrative, technical, and organizational measures intended to protect personal information from unauthorized access, loss, misuse, alteration, or disclosure.
No website, transmission method, database, or storage system can be guaranteed to be completely secure. Customers are responsible for maintaining the confidentiality of their account credentials and using strong, unique passwords.
Contact support@pinepeptides.com if you believe your account or information has been compromised.
Your Privacy Choices and Rights
Depending on your location and applicable law, you may have the right to:
- Request access to personal information maintained about you
- Request correction of inaccurate information
- Request deletion of certain information
- Request a copy of certain information
- Withdraw consent where processing is based on consent
- Opt out of certain marketing communications
- Appeal the denial of a privacy request
- Exercise applicable privacy rights without unlawful discrimination
These rights are not absolute. Pine Peptides may retain information when necessary to complete transactions, maintain required records, protect security, prevent fraud, resolve disputes, or comply with law.
To submit a privacy request, email support@pinepeptides.com with the subject line “Privacy Request.” Pine Peptides may request information needed to verify your identity and process the request.
California Privacy Rights
California residents may have additional privacy rights when the California Consumer Privacy Act applies to Pine Peptides and the relevant processing activity. These may include rights to know, correct, delete, and receive information about certain disclosures of personal information.
Any required California notices or opt out methods will reflect Pine Peptides’ actual data practices and the website services in use.
Browser Privacy Signals
Some browsers provide “Do Not Track” settings. Because there is no single standard for responding to these signals, the website may not respond to every Do Not Track setting.
Where required by applicable law and supported by the website’s systems, Pine Peptides will process recognized browser based opt out preference signals.
Third Party Websites and Services
The website may contain links to laboratory verification pages, payment services, shipping carriers, WhatsApp, or other external services.
Pine Peptides does not control the privacy, security, or content practices of these third parties. Review their privacy policies before providing personal information.
Children’s Privacy
The website and its products are not directed to individuals under 21 years of age. Pine Peptides does not knowingly collect personal information from children.
Contact support@pinepeptides.com if you believe a child has provided personal information through the website.
International Visitors
Pine Peptides operates in the United States and currently ships only to eligible U.S. addresses. Visitors accessing the website from another country understand that their information may be transferred to, stored in, and processed in the United States.
Changes to This Privacy Policy
Pine Peptides may update this Privacy Policy to reflect changes in its services, technology, legal requirements, or data practices.
Revisions will be posted on this page with an updated “Last Updated” date. Additional notice will be provided when required by applicable law.
Contact Us
For questions about this Privacy Policy or Pine Peptides’ privacy practices, contact:
Email: support@pinepeptides.com