At Pine Peptides, customer satisfaction is important to us. We strive to provide high-quality products and reliable service. Please review our refund policy carefully before making a purchase.
Eligibility for Refunds
Refund requests must be submitted within 14 days of receiving your order. To be eligible for a refund, the product must be unused, unopened, and in its original packaging. Products that have been opened, used, damaged by the customer, or altered in any way are generally not eligible for a refund.
Damaged or Incorrect Items
If you receive a damaged, defective, or incorrect item, please contact us within 48 hours of delivery. Include your order number and clear photographs of the product and packaging. Once the issue has been verified, we will offer a replacement, store credit, or refund as appropriate.
Non-Refundable Items
Certain products may not be eligible for refunds due to health, safety, or regulatory reasons. Shipping fees, customs duties, taxes, and other third-party charges are non-refundable unless otherwise required by law.
Refund Process
After we receive and inspect the returned item, we will notify you of the approval or rejection of your refund request. Approved refunds will be processed to the original payment method within 5–10 business days. Processing times may vary depending on your payment provider or financial institution.
Return Shipping
Customers are responsible for return shipping costs unless the return is the result of our error, such as receiving a defective or incorrect item.
Contact Us
If you have any questions regarding refunds or returns, please contact our customer support team. We are committed to resolving concerns fairly and providing the best possible customer experience.